Ordering – Please contact us directly to place an order. Currently, we don’t sell through any outside showrooms. Most pieces are made to order at our Boston area workshop. We do keep a small number of pieces in stock, and these can ship quickly, within 1-2 weeks.
Payments – We accept payments by check, bank transfer, or Paypal. We normally require a 2/3 deposit to initiate an order. The balance is due upon completion, and prior to shipping. For larger projects, we may schedule 3 payments, or more.
Lead Time – Lead times can vary depending on the project size and how busy we are. 6-12 weeks is a typical range for most pieces. Larger projects and volume orders may require more time.
Shipping – We deliver as far as the NYC area. Beyond NYC, we ship via a freight carrier or white glove service. We price shipping on a case by case basis, and try to use freight shipments whenever possible, as this is the least expensive method. However, with pieces that cannot be easily crated, we have to use a white glove service.
Pricing – Prices are based simply on time and materials to make the piece, with some adjustment for current market pricing of comparable pieces. Prices are competitive with most other US and European based manufacturers of high quality furniture. We don’t offer discounted trade pricing. However, prices are not published on the website, so designers are welcome to mark-up to their clients.
Customizing Existing Designs – Many of the pieces on the website can be customized, with basic adjustments to dimensions, configuration, materials, and finish.
New Custom Designs – We often build new and different custom pieces. The design process varies by project, but normally involves some exchange and discussion of images and sketches. Usually we can provide a basic conceptual design prior to a deposit. However, if there is extensive design work required, we may request a non-refundable design deposit, typically 10-15% of a total estimated project cost.